5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA
Phone +1 704-359-4013
Traveling can be a highly stressful experience, and Charlotte-Douglas International Airport is among the busiest airports in the nation. It’s quite easy to lay down your phone or laptop and then be distracted, unintentionally leaving it behind, or even forgetting your laptop, cell phone, watch, or shoes while at the TSA checkpoint.
The challenge of losing an item at the airport stems from the fact that it could end up with various agencies, depending on where you lost it and who found it. Typically, there is a general airport lost and found for items left in common areas, and a specific lost and found for TSA if you left something at a checkpoint. If you misplaced something in a Charlotte airport restaurant or bar, it’s likely with HMS Host, the company that operates those establishments. Items left on a plane, at a ticket counter, or at a gate may be with the respective airline’s lost and found department. Below is a helpful guide for contacting different services regarding lost items at Charlotte Douglas International Airport.
Charlotte Douglas Airport Lost And Found
Starting with the airport’s lost and found is your best bet. If you lost your item in common areas such as restrooms, gate areas, or baggage claim, it’s likely there. Furthermore, any item found by airport personnel will usually be turned into this lost and found.
It is important to note that any unclaimed item can become the property of the city after 90 days. If you are calling after hours, you may leave a message. Make sure to provide your name, phone number, and address or email, as well as the time, date, and location where you last saw your item, along with a brief description. If it’s a cell phone, include your cell phone number, carrier, and phone brand for quicker recovery.
If you suspect that you left your item at a TSA checkpoint, you can call 704-916-2200.
For lost items in stores and restaurants within the Charlotte airport, contact HMS Host at 704-359-4316.
Airline Specific Lost and Found
If your item was left on a plane, at a ticket counter, or in the gate area during your flight, it may be located with the specific airline. For some airlines, the contact number corresponds to the main airport number.
- Air Canada: 1-888-689-2247
- Air Tran: 704-359-8765 or 1-866-247-2428
- American Airlines: 704-359-8765
- Delta Airlines: 704-359-8765
- Insel Air: 704-359-8765
- JetBlue Airlines: 704-264-0728 or email cltlostandfound@jetblue.com
- Lufthansa: 704-359-8765
- United Airlines: 704-359-8765 or 800-221-6903 or email web-baggage@united.com
- U.S. Airways: 704-359-8765 or 800-428-4322
